FREQUENTLY ASKED QUESTIONS
quickConnect™
If you have questions about quickConnect™, this page will help you understand the software’s features, integrations, and benefits for your library. For specific inquiries, feel free to contact our sales team.
About quickConnect™
GENERAL FEATURES
What is quickConnect™?
quickConnect™ is Bibliotheca’s intuitive self-service software, designed to streamline borrowing, returning, and patron engagement while optimizing library workflows.
How does quickConnect™ improve self-service efficiency?
quickConnect™ reduces transaction steps by 30%, enabling faster, more intuitive checkouts and returns. It simplifies processes for both patrons and staff, ensuring seamless interactions.
What self-service tasks can patrons perform with quickConnect™?
Patrons can check out and return materials, renew loans, pay fines, browse digital content, and receive digital receipts via email or SMS.
Does quickConnect™ support remote or outdoor library services?
Yes. quickConnect™ integrates with remoteLocker™ for secure after-hours access, allowing patrons to pick up and return materials outside of staffed hours.
How does quickConnect™ simplify staff operations?
quickConnect™ automates routine transactions, syncs real-time item statuses, and reduces front-desk queues. Staff can focus on patron engagement rather than manual processes.
INTEGRATIONS & COMPATIBILITY
Which library management systems (ILS/LMS) work with quickConnect™?
quickConnect™ integrates with all major ILS/LMS platforms, including Polaris API, ensuring real-time updates on checkouts, returns, and holds.
Can quickConnect™ sync with other tools?
Yes. quickConnect™ integrates with LocalHop, Communico, PaperCut, Pharos, uniFi+, and NoveList, enabling libraries to manage events, payments, wayfinding, and book recommendations.
Does quickConnect™ support print and PC reservations?
Yes. Through integrations with PaperCut and MonitorBM, patrons can reserve PCs, send print jobs, and release documents securely at selfCheck™ kiosks.
PAYMENTS & DONATIONS
What payment options does quickConnect™ support?
quickConnect™ supports Stripe, Apple Pay, Google Pay, PayPal, credit/debit cards, QR codes, and cash (where supported). Transactions are secure and compliant with payment regulations.
Can patrons donate to the library through quickConnect™?
Yes. quickConnect™ features a built-in donation option, allowing patrons to contribute directly to their library through selfCheck™ kiosks.
ACCESSIBILITY & LANGUAGE SUPPORT
How does quickConnect™ enhance accessibility?
quickConnect™ offers text-to-speech (TTS), adjustable font sizes, and high-contrast themes. It ensures an inclusive experience for all users, including those with visual impairments or reading difficulties.
Can patrons change the interface language?
Yes. quickConnect™ supports 74 languages. Patrons can easily switch languages via a menu on selfCheck™ screens.
Does quickConnect™ offer real-time SMS notifications?
Yes. quickConnect SMS provides instant, internet-free notifications for due dates, holds, and receipts, offering a reliable alternative to email.
SECURITY & COMPLIANCE
How does quickConnect™ ensure patron data security?
quickConnect™ is built with encrypted logins, GDPR compliance, PCI DSS-certified transactions, and Single Sign-On (SSO) for staff authentication.
Is quickConnect™ approved for high-security environments?
Yes. quickConnect™ meets U.S. Department of Defense (DoD) security standards, ensuring high-level data protection.
CUSTOMIZATION & DIGITAL ENGAGEMENT
Can libraries customize the quickConnect™ interface?
Yes. Libraries can personalize themes, logos, and promotional content to align with their branding. The interface can also highlight seasonal events and library initiatives.
How can libraries promote events using quickConnect™?
Through LocalHop and Communico Broadcast, libraries can display event calendars, announcements, and promotions directly on selfCheck™ screens.
Does quickConnect™ support wayfinding and digital signage?
Yes. The uniFi+ integration allows libraries to display interactive maps and digital signage, helping patrons navigate spaces and access information easily.
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